Support

Purchases and billing are handled entirely by Apple — we never see your payment details and can't issue refunds ourselves. To request one, go to reportaproblem.apple.com, sign in with your Apple ID, find Becoming Canadian in your purchase history, and choose Report a Problem.

Premium is an auto-renewing subscription managed by Apple, so you change it from your device rather than inside the app. On your iPhone or iPad, open Settings → [your name] → Subscriptions → Becoming Canadian, where you can switch plans or cancel. Cancelling stops future renewals; you keep Premium until the end of the period you've already paid for.

First, fully close and reopen the app — it re-checks your purchases with the App Store on launch. If Premium is still locked, tap Settings → Restore Purchases. Your subscription unlocks Premium on any device signed in to the same Apple ID, and it works with Family Sharing.

If you installed the app before Premium existed, you keep all Premium features free — permanently. In that case Restore Purchases may say "Nothing to restore," which is expected and does not remove your access.

Premium is an auto-renewing subscription (weekly, monthly, or yearly — the current prices are shown in the app before you subscribe), not a one-time unlock. All plans unlock the same features and support Family Sharing.

The free version lets you practise every day (up to 20 questions a day) and take the first Mock Test with unlimited retakes. Premium removes the daily practice limit and adds Adaptive Tests, Smart Review, all of the numbered Question Bank Tests, flashcard decks, audio read-aloud, the test-date study plan, detailed analytics and full test history, and PDF export.

Your progress lives only on your device. There's no account and no cloud sync, so we can't transfer it for you: deleting the app erases its data, and a brand-new phone starts fresh.

The one way it carries over is a full encrypted device backup — an iCloud Backup, or an encrypted backup made in Finder or iTunes. Restoring that backup onto a new phone brings the app's data along with everything else. The app itself has no in-app backup, export, or sign-in recovery.

Yes. All of the questions, explanations, and your progress are stored on your device, so you can study with no internet connection at all. A connection is only used for optional diagnostics (which you can switch off in Settings) and to verify a Premium purchase with the App Store.

No. Becoming Canadian is an independent study aid — not affiliated with, endorsed by, or sponsored by the Government of Canada. It's built to help you prepare, but always confirm the official requirements and study materials with Immigration, Refugees and Citizenship Canada (IRCC).

Not yet — an Android version is in development and coming soon. For now, Becoming Canadian is available on iPhone, iPad, and Apple Watch, and requires iOS 17 or later.

Yes. Your study content — the questions you answer, your bookmarks, notes, decks, and scores — stays on your device and is never sent to us. There's no account and no server behind the app. The optional, pseudonymous diagnostics you can turn on or off never include your study content. See the Privacy Policy for the full details.